The North Carolina Certified Peer Support Specialist (NCCPSS) Program Complaint Page allows stakeholders to voice their concerns, dissatisfaction, or grievances regarding CPSS, Certified Trainers, and any other issues of concern. This medium will enable stakeholders to share their concerns confidentially with the Program.
NCCPSS PROGRAM CODE OF ETHICS
The NCPSS Program Code of Ethics has a set of principles or guidelines that outline the expected behavior and moral standards for CPSS. It serves as a framework for ethical decision-making and provides a code of conduct to promote integrity, accountability, and responsible behavior. Thus, the Code of Ethics outlines uniform standards and expectations for CPSS in the workplace. These ethical standards are intended to offer clear boundaries for CPSS in the workplace.
DISCIPLINARY ACTION
All North Carolina Certified Peer Support Specialists (CPSS) MUST adhere to the North Carolina Certified Peer Support Specialist (NCCPSS) Program Code of Ethics. CPSS shall cooperate with investigations into allegations of unethical behavior and abide by the decision of the NCCPSS Program. The NCCPSS Program and the Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) have the authority to investigate any potential violations and enforce sanctions. Any CPSS action or behavior determined to constitute abuse, neglect, or exploitation by the investigation will result in sanctions, including the withdrawal of certification.
COMPLAINT INVESTIGATION
The NCCPSS Program DOES NOT complete investigations on its own. Complaints are sent to the Program Integrity and the Customer Service and Community Rights Teams (NC Division of Mental Health, Developmental Disabilities, and Substance Use Services) and the Office of Compliance and Program Integrity (Division of Health Benefits).
- State-funded Program Integrity (PI) Team: Complaints about fraud, waste, rule violation, etc.
- Office of Compliance and Program Integrity (Division of Health Benefits) Program Integrity Team: Complaints about Medicaid services
- Customer Service and Community Rights Team: Complaints about NCCPSS Program Code of Ethics violations.
The North Carolina Certified Peer Support Specialist (NCCPSS) Program invites CPSS and other stakeholders to submit their concerns to the Program. Receiving these complaints allows the Program staff to identify trends and develop strategies to address these issues.
HOW TO MAKE A COMPLAINT
CPSS and other stakeholders may submit their concerns to the NCCPSS Program using the following:
- Online (PSS Website) or Click on the Complaint Form tab
- Complaint Form (obtained from a program staff)
- Phone call
If a complaint is withdrawn after filing, the Program staff may forward the complaint for investigation, depending on the issue.
CPSS and other stakeholders may also send complaints directly to the NC Division of Mental Health, Developmental Disabilities, and Substance Use Services (DMH/DD/SUS) via the following:
DMH/DD/SUS Program Integrity (PI) Team Website or Email (DMHmonitoring@dhhs.nc.gov)
Customer Service and Community Rights Team (Phone: 984-236-5300 or Toll-free 1-855-262-1946)
INVESTIGATING COMPLAINTS
Upon receiving a complaint, the Program Director will review it and send it to one of the teams below at the NC DMH/DD/SUS or NC Division of Health Benefits (DHB) for investigation.
- State-funded Program Integrity (PI) Team (DMH/DD/SUS)
- Office of Compliance and Program Integrity Team (DHB)
- Customer Service and Community Rights Team (DMH/DD/SUS)
Please note that UNC-CH BHS staff do not conduct investigations.