Recovery Support & Health Services Coordinator (NC CPSS Required)
Department: NC Programs
Reports To: NC Programs Supervisor
FLSA Status: Non-Exempt
Pay: $48,000 annually
Position Overview
The Recovery Support & Health Services Coordinator provides peer-delivered recovery support services to chemically dependent women and their children in accordance with NC DHHS standards, Medicaid service definitions, and applicable grant requirements.
Using lived recovery experience, the North Carolina Certified Peer Support Specialist (CPSS) supports engagement, retention, and stabilization in treatment by coordinating Medication-Assisted Treatment (MAT), physical and specialty healthcare services, and transportation. The role ensures continuity of care, accurate documentation, and collaboration across medical, clinical, and residential teams.
Primary Outcome:
To deliver trauma-informed, person-centered, and recovery-oriented services that improve access to care, support treatment compliance, and enhance recovery outcomes for a specialized population.
Essential Functions Peer Support Services
Deliver Medicaid-eligible peer support services using lived recovery experience
Promote recovery, wellness, self-determination, and resilience
Mentor beneficiaries through early recovery stages
Support development of recovery identity and independent living skills
Facilitate linkage to community resources, mutual aid, and self-help services
Provide reproductive health education and referrals as appropriate
Assist with crisis intervention consistent with program policy
MAT & Health Services Coordination
Coordinate, monitor, and document all MAT appointments
Coordinate physical health and specialty care appointments
Ensure uninterrupted access to MAT and medical services
Facilitate and/or provide transportation to required appointments
Safely transport prescribed medications from MAT providers to the residential program
Ensure MAT information is reflected in the Person-Centered Plan (PCP) and clinical record
Coordinate information exchange with MAT providers, medical staff, and treatment team
Transportation & Safety
Transport beneficiaries to treatment and community-based services
Maintain transportation logs and ensure vehicle safety compliance
Monitor car seat use and conduct quarterly inventory
Maintain valid driver’s license, excellent driving record, and auto insurance
Documentation & Compliance
Complete timely, accurate, and Medicaid-compliant progress notes
Maintain client logs, correspondence, and incident reports
Prepare required monthly program and grant reports
Collect random drug screens/breathalyzers per policy
Observe medication administration when required
Participate in interdisciplinary team meetings and PCP development
Required Qualifications (Non-Negotiable)
Applicants must meet all requirements to be considered:
Active North Carolina Certified Peer Support Specialist (CPSS) certification
Minimum one (1) year experience working with individuals diagnosed with a Substance Use Disorder
Minimum one (1) year experience working with pregnant or parenting women
High School Diploma or GED
Valid NC driver’s license with excellent driving record
Ability to meet NC DHHS background check and clearance requirements
Applicants without active NC CPSS certification will not be considered.
Knowledge, Skills & Abilities
Trauma-informed, recovery-oriented service delivery
Strong written documentation and professional communication
Ability to follow NC DHHS, Medicaid, and grant compliance standards
Sound judgment, ethical conduct, and confidentiality
Ability to work effectively in emotionally intense environments
Required Training & Certifications (Initial & Annual)
Client Rights & Confidentiality
Documentation & Incident Reporting
Ethics & Professional Boundaries
Workplace Violence & Harassment Prevention
Defensive Driving
First Aid / CPR
Universal Precautions
NC Interventions (NCI)
Work Environment & Physical Demands
Frequent standing, walking, lifting up to 25 lbs (occasionally 50 lbs)
Exposure to infectious diseases and emotionally challenging situations
Outdoor weather exposure during transportation duties
Potential for extended or double shifts based on program needs
We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status.
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Community Alternatives, Inc. DBA Community Choices Inc. applicants are not required to provide current or prior wage, salary, bonus, commission, or other compensation information as part of the employment application or hiring process. If an applicant voluntarily discloses salary information, it will only be considered for the limited purpose of negotiating a higher wage or salary, as permitted by law.
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